Our PC Repair Services
When you need live tech support and can't figure out the problem on your own, give us a call and our PC supports specialists will fix your problem remotely. We offer remote PC support and remote computer repair over the Internet with items ranging from:
- Virus, Spyware, and Trojan Clean up
- Sluggish Performance or Slow Internet
- Backing Up your Files to transfer to a new PC
- Software errors or Computer Tune Up
- Removing Errors on Bootup
- Fixing Browser Redirection Issues
- Consolidating email Accounts
- Setting up and Securing your wireless network
- Backing up your computer for disaster recovery
- Setting up your new peripherals like printers and cameras
- Setting up Microsoft Updating to maintain your PC
- Helping you install and update your antivirus software
The above list are just a few of the items we can perform remotely on your computer. Since we have years of experience no question is too obscure. Best of all if we don't know the answer you have nothing to lose and we will not charge you anything.
Our Most Common Technical Issues
There are many technically savvy users out there but the reality is as the Internet grows exponentially, more people are using it daily. As this happens it gives malicious spyware and virus writers plenty of opportunities to infect unknowing computers and steal your data. That could be credit card, bank, or email information. With that being said, our most common phone calls always relate to computer security or the lack of it. Our most common issues are:
1. Viruses and Trojan Infection. Hands down our most common computer problem is viruses and trojans. Today virus authors are releasing malware at an alarming rate. Anti-virus companies like McAfee and Symantec are detecting 5000 new viruses per day. This means it's getting harder for the anti-virus vendors to keep up with all the new detections and ultimately means they cannot stop all the viruses that come out on a daily basis. Ultimately, this leads to home users getting infected even if they have up-to-date anti-virus protection. Since your current anti-virus product can't help you, manual intervention is required by our live technical experts. Here are some common symptoms of infection:
-Strange Messages from Windows
-Anti-Virus Software is disabled or inactive
-Very slow computer when performing common tasks
-Redirection to fake websites when working
-Random reboots while working on your PC
-Very slow Internet access while browsing
-Fast blinking light on your cable modem or wireless router
-Pop up windows telling you to pay money to fix your box
-Pop up windows trying to sell you software or services
-Degrading performance as time goes on
2. Microsoft Patches are not being applied. A common issue we see at BoxAid is a user not applying Microsoft patches on a regular basis. This leads to the box being exploited when going to a malicious website. If you go to a website that may have spyware or adware and you do not have the proper Microsoft patches then it becomes open for a malicious piece of software to install itself on your machine. Once this occurs that piece of software can do anything the you can do. That means stealing your personal information, documents, and passwords when logging into websites. This information is not meant to scare you, but simply inform you that there is a lot to know about when it comes to security on your PC. We can automate much of this stuff so you don't have to worry about it in the future.
3. Speeding up a slow computer. A common question we get is how do I speed up my computer. Over time computers get slower because newer programs are being installed and your hard drive becomes defragmented. You should always remove unnecessary programs that are no longer being used and make sure you defragment your hard drive. In addition, our technicians also optimize your boot speed to make sure unneeded programs are not loaded during boot time.
What Makes Our Online Computer Repair Different?
Well there are a few reasons. First and foremost is our level of live technica support. We strive to make sure you are satisfied as a customer and second, we do it at an affordable price. Please look at our competitors and you can decide for yourself why you should choose BoxAid as your one stop shop for all your online technical support needs. Finally all our technical experts speak perfect English. There are no accents because all our support specialist reside in the U.S.A.
1. We offer instant computer repair. Call us at 866.999.3578 and we instantly start solving your problem by connecting remotely to your computer. Watch our video to see how we do it. Today's technology allows us to solve technical problems without being physically in front of your computer. We solve approximately 92% of problems that come into BoxAid right over the Internet. You don't have to pack up your computer, get in your car, drop it off, wait for weeks for it to get fixed, then go pick it up.
2. Our Rates are Affordable. At BoxAid we like to keep our rates simple. No monthly fees for services you may never use like our competitors tend to charge. No startup fees and no upselling! We will not try to sell you any additional software like anti-virus where we can make more profit like our competitors. We have nothing additional to sell, just great service.
3. Our Technicians are in the USA While saving money is important, we know that keeping our customers happy is even more important. That's why our PC support specialists are based strictly in the U.S. and we never offshore any of our live technicians to outside countries to make sure we can always offer the highest level of service.
4. No Accounts to Setup. We know almost every website on the Internet requires some kind of account setup. Username, password, address, etc. With that information comes enough spam and junkmail to waste your valuable time. At BoxAid there are no accounts to setup, no monthly fees and no user id's to create. We know you don't want to waste any time and neither do we. If you have a problem, you give us a call, we fix it, and you get back to your life without worrying that someone else has your personal information on their servers.
5. No Fix, No Charge. Unlike many of our competitors who charge you money regardless of what they do for you, we only charge you if your problem is resolved. If we feel we have not resolved your issue then we don't charge you a dime.
We Can Fix Your Computer Now
Our technical experts have years of experience dealing with general technical issues and can help you right now. Today's technology allows us to remote control your machine over the phone and troubleshoot and diagnose your issue in real time.
